About Us

Lissa L. Townsend

Lissa, a longtime Severna Park resident and a licensed aesthetician, has been the proprietor and principal operator of several Merle Norman© franchises in the Annapolis area continuously since 1977. Lissa’s current location, the Merle Norman and Day Spa on Jennifer Road across from Annapolis Mall, offers the full range of Merle Norman beauty and anti-aging products. Merle Norman – “The Place for the Beautiful Face.”® In addition, Lissa has handpicked, and continues to personally supervise, an expertly trained staff of aestheticians, massage therapists, nail technicians and makeup artists, who provide a full range of day spa services to pamper, cleanse and beautify her clients.

The Staff

Our fully licensed staff has had years of knowledge and experience in the beauty industry. In addition, each member of the staff receives ongoing training to attain advanced level product knowledge and the tools necessary to provide on-site beauty services and to advise our clients concerning home care recommendations to maximize their beauty potential.

Policies & Recommendations

Check in

First time clients are asked to arrive at least 15 minutes prior to your appointment to allow for time to fill out a short in-take form. This is required to ensure you receive the best possible service and the best results specific to your needs. All other clients are asked to arrive at least 5 minutes prior to your appointment to ensure we will begin your service on time.


The time needed for the service that you schedule is reserved specially for you. If you need to cancel or reschedule your appointment(s), a 24-hour advanced notice from the date and time of your scheduled appointment is required (48 hours for 2 or more appointments). Please call 410-266-7433 to cancel or reschedule your appointment. If no one is available to answer your call, please leave a message regarding your cancellation or request to reschedule.


The names "Merle Norman Cosmetics, Inc.," "MERLE NORMAN," "LUXIVA" and "GOLD MEDALLION STUDIO" and other marks listed on the Site are trade names, trademarks and service marks of MNC.

The Spa at Merle Norman is independently owned and operated. The demonstration and retail of cosmetics at this location is a franchise of Merle Norman Cosmetics, Inc. The spa facility at this location has no affiliation with Merle Norman Cosmetics Inc. The location shown in this website is 167 Jennifer Road, Annapolis, MD 21146. The telephone number is 410-266-7433.

Through the diligent training of Merle Norman, our makeup artists are able to offer you the latest in products that will best suit your skin type, and your coloring. Our goal is to teach you how to enhance your natural beauty and increase your confidence with a Merle Norman experience.

Merle Norman Cosmetics is a 78 year old company, and the local franchise is entering its' 30th year of service to the area. "We look forward to continuing to serve you with all of your spa nurturing and cosmetic needs in the years to come."